Field Service EngineerWarrenton, Virginia, United StatesWork with cutting-edge AI technology that helps make the world a safer and more secure place. DroneShield develops market-leading counter-drone solutions used by military organizations, government agencies, airports, critical infrastructure operators, and law enforcement operating in some of the most challenging and high-stakes environments in the world. Employees work at the forefront of innovation, solving complex technical problems and delivering mission-critical capabilities where performance, reliability, and speed matter.As an ASX200-listed company and the world's only publicly listed pure-play counter-drone business, DroneShield is experiencing rapid growth. Revenue increased from A$57 million in 2024 to more than A$217 million in 2025, supported by record profitability, a global sales pipeline exceeding A$2.5 billion, and annual R&D investment of over A$50 million.Since 2017, DroneShield has grown from 11 employees to more than 550 globally, with operations across Australia, the United States, Europe, and the Middle East, supporting customers in over 70 countries.DroneShield's U.S. headquarters in Warrenton, Virginia, supports American customers through locally based R&D, sales, customer support, and engagement with defense and security stakeholders.About the RoleThe Field Service Engineer is responsible for the deployment, installation, and ongoing support of advanced technical systems in customer environments. This role partners cross-functionally with Sales, Product Development, and Operations to ensure successful system delivery, performance, and customer satisfaction from pre-sales through post-installation support.This position is ideal for a technically skilled, proactive professional who thrives in customer-facing environments, enjoys solving complex problems, and is comfortable navigating dynamic and sometimes ambiguous situations.Responsibilities, Duties and ExpectationsCustomer Engagement & SupportServe as the primary technical point of contact throughout the customer lifecycleSupport Sales with technical consultations, system design reviews, and proposal validationDeliver system demonstrations, evaluations, and end-user trainingProvide remote and on-site technical support and troubleshootingBuild strong relationships with customers across varying technical backgroundsCapture and communicate customer feedback to internal stakeholdersSystem Installation & DeliveryPlan, coordinate, and execute installation of complex, multi-component systemsPerform system configuration, commissioning, testing, and validationSupport deployments, upgrades, and ongoing maintenance activitiesEnsure adherence to safety, compliance, and operational standardsTechnical Troubleshooting & SupportDiagnose and resolve technical issues independently whenever possibleEscalate complex issues with clear documentation and contextPerform root-cause analysis and support long-term resolution effortsContribute to system reliability and performance improvementsCollaboration & Product SupportAct as the "voice of the customer" to Product and Engineering teamsSupport product validation, testing, and software releasesCollaborate with internal teams and third-party vendors for successful deliveryAssist in demo environments and internal testing initiativesDocumentation & Continuous ImprovementMaintain accurate service records, reports, and technical documentationDevelop clear, structured documentation for processes and support activitiesIdentify opportunities to improve service efficiency and deliveryContribute to knowledge-sharing and internal training effortsTechnical DevelopmentParticipate in training programs and hands-on field experienceStay current with emerging technologies, tools, and industry best practicesSupport internal systems, test environments, and demo equipmentNote for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.DroneShield Group Pty Ltd collects and processes personal information for recruitment and hiring purposes. Where applicable, personal information is processed on the basis of DroneShield's legitimate interests in assessing and selecting candidates for employment. For further information regarding how we collect, use, disclose, store and retain personal information, including your privacy rights, please refer to our Privacy Policy.This is an anticipated salary range for this role in Virginia. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location.$90,000 - $110,000 USD
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